Technical help and support

Our Technical help and support page has been designed to aid our online learners with any technical issues.

TECHNICAL SUPPORT

Our online interactive courses run using two different software formats

1. Adobe Flash Player
2. Microsoft Silverlight

Our APLH ,SCLPS and NALPS online courses all run using Adobe Flash Player. So do our demo’s and online exams. All of the other courses we offer run via Microsoft Silverlight. You will need to ensure that you have the relevant software or application installed on your computer or device to run our online interactive courses successfully. You can download both Adobe Flash Player and Silverlight using the links below.

USING FLASH WITH IPAD

The video below from Macworld will help you understand how to view flash on your iPad or Apple product.

Get Photon App for iPad

Get Adobe Flash Player

Get Microsoft Silverlight

Please ensure you select the correct product for the internet browser you are using. Example:

Google-Chrome-iconGoogle Chome,  Internet Explorer iconInternet Explorer, Mozilla Firefox iconMozilla Firefox , Apple_SafariApple Safari
 

APPLE PRODUCTS

Apple products such as iPad, iMac do not support Adobe Flash Player. As some of our courses and demo’s run using flash they will not load on your device. You may of encountered this problem before when trying to view a Flash based website using Safari. You will need to install a version of Flash Player which is compatible with your Apple product, we recommend using Photon Browser for iPad. You can download the application here for as little as £3.99. See the above Youtube video for details.
 

CLICK THE APP NOW TO DOWNLOAD PHOTON BROWSER FOR iPAD – Only £3.99

Photon Logo
 
 
 

USING MICROSOFT SILVERLIGHT WITH iPAD

If you are using the Silverlight console to access your e-learning course using your apple product, then Microsoft Silverlight is better used with the Mozilla Firefox iconMozilla Firefox browser.
 

UPDATING FLASH PLAYER

You may have to update to the latest version of Flash Player if you have not used Adobe on your desktop or laptop for a while.
Get Adobe Flash Player updates.

Flash-icon

ACCESS TO SILVERLIGHT CONSOLE AND LOGIN

Online Access to Microsoft Silverlight courses can be accessed via the button below. These courses require a user name and password that will have been sent to you via email.
 
ACCESS NOW
 

ACCESS TO FLASH PLAYER COURSES AND LOGIN

Online Access to Adobe Flash Player courses can be accessed via the button below or the link at the top of webpage.
 
ACCESS NOW
 
Our courses that run using Adobe Flash Player are as follows

1. APLH LEVEL 2 – (Award for Personal Licence Holders)
2. SCLPS – (Scottish Certificate for Licensed Premises Staff)
3. NALPS – (National Award for Licensed Premises Staff – Off licence only)

 

HTML 5 for iPads

Below is a list of HTML 5 (iPad Compatible) Courses, these courses can only be accessed using the Siverlight console. All of these e-courses will run successfully without having to install Adobe Flash on your iPad.

Fire Awarenessipad
Disability Awareness
Manual Handling
COSHH
Age Verification
Drugs Awareness
ALPS
Emergency First Aid
Coca Cola Perfect Serve
Coca Cola Perfect Mix
Food Safety
Health & Safety
Social Media
Allergen Awareness
 

RAISE A TECHNICAL SUPPORT TICKET

If you have any problems with anyone of our online courses Raise a technical support ticket here
 

CONTACT OUR TECHNICAL SUPPORT TEAM

If you have an issue regarding one of products or require more help you can contact a member of our Technical Support Team during office hours on:01242 222188 if outside office hours please raise a Technical Support Ticket.